Thank you for using Resume AI, operated by Nagorik Technologies Ltd. ("Resume AI", "we", "us", or "our").
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how information submitted to Resume AI is processed by our AI technology provider, when information may be shared with third parties, and how you can exercise your privacy rights.
By accessing or using Resume AI, including its website, application, and related services, you acknowledge the practices described in this Privacy Policy.
If you have questions or concerns regarding this Privacy Policy, please contact us at support@nagorik.tech.
Depending on how you use Resume AI, we may collect:
Your mobile phone number may be used as your unique user identifier and for OTP verification, authentication, and payment-status verification.
When you use Resume AI, you may voluntarily submit information such as:
This information is processed to provide the functionality requested by you.
Uploaded documents may be temporarily processed or indexed where necessary to provide document analysis, resume improvement, or other AI-powered functionality.
We do not sell your resumes, documents, prompts, conversations, or other private user content to third parties for their own marketing purposes.
If you purchase a subscription or other paid feature, payment-related information may be processed through third-party payment providers.
We may receive transaction references, payment status, subscription information, and other information necessary to verify and manage payments.
We do not intentionally store sensitive payment credentials such as wallet PINs or complete card authentication information on our own servers.
Payment providers may process payment information in accordance with their own privacy policies.
We may automatically collect certain technical and usage information, including:
This information may be used for security, troubleshooting, analytics, service improvement, and fraud prevention.
We may use information collected through Resume AI to:
Resume AI uses OpenAI's GPT-5 model through the OpenAI API for all of its AI-powered functionalities.
When you use an AI-powered feature, the information necessary to process your request may be transmitted securely to OpenAI through the OpenAI API.
This may include your resume, CV, cover letter, job description, prompts, questions, instructions, or other content submitted for AI processing.
The information is transmitted to OpenAI for the purpose of processing your request and generating the requested AI response.
According to OpenAI's current API data-use policy, API inputs and outputs are not used to train or improve OpenAI models by default, unless the API customer explicitly opts in to data sharing. (help.openai.com)
Resume AI does not intentionally use your private resumes, documents, prompts, or AI interactions to train our own AI models.
Users should avoid submitting highly sensitive, confidential, or unnecessary personal information unless it is required for the requested functionality.
We may share or provide access to information with third parties where reasonably necessary to operate Resume AI, provide requested services, process transactions, maintain security, or comply with legal obligations.
Third parties may include:
OpenAI may receive information submitted for AI processing through the OpenAI API so that Resume AI can generate the requested AI response or perform the requested AI functionality.
Payment providers may receive payment-related information necessary to process subscriptions, payments, renewals, refunds, and transaction verification.
We may use third-party providers for cloud hosting, infrastructure, data storage, security, monitoring, authentication, and technical operations.
We may use analytics and performance-monitoring services to understand how users interact with Resume AI and to improve the Service.
Third-party providers may be used for customer support, email delivery, OTP delivery, notifications, and other communications necessary to operate the Service.
We may disclose information where required by applicable law, court order, regulatory requirement, or lawful governmental request, or where reasonably necessary to protect our rights, users, systems, or the public.
In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of the relevant transaction, subject to applicable law and confidentiality requirements.
Resume AI does not sell your personal information, resumes, CVs, cover letters, AI prompts, conversations, uploaded documents, or other private user content to third parties for their independent marketing purposes.
Other companies are not authorized to search, browse, or access your resumes, documents, AI prompts, conversations, or submitted content for their own marketing, advertising, or promotional purposes.
We may use your contact or account information to send you our own promotional communications about Resume AI or other services offered by Nagorik Technologies Ltd., subject to applicable law and your communication preferences.
We may use third-party service providers to deliver our own marketing communications or measure campaign performance. Such providers may process limited information on our behalf and are not authorized to independently use your private user content for their own marketing purposes.
You may opt out of promotional communications at any time by using the unsubscribe mechanism provided in the communication or by contacting support@nagorik.tech.
We may use cookies, pixels, tags, analytics tools, and similar technologies to:
Third-party analytics or technical service providers may process limited technical and usage information in accordance with their respective policies.
Such technologies do not provide third parties with access to your private resumes, documents, AI prompts, or conversations for their own marketing purposes.
We may receive limited information from third-party services when you choose to use features such as payment services, authentication services, or other integrations.
We do not purchase or obtain your private resumes, documents, AI prompts, conversations, or other submitted content from data brokers, marketing partners, affiliate programs, or other third parties for targeted advertising.
We retain account information and service-related data for as long as reasonably necessary to provide the Service, maintain your account, process transactions, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Your account profile, resumes, documents, and chat history may be retained while your account is active or for the period necessary to provide the applicable functionality.
If you request account deletion, we will take reasonable steps to delete or anonymize applicable personal information from our active systems within thirty (30) days, subject to information that we are required or permitted to retain for legal, security, fraud-prevention, accounting, or other legitimate purposes.
Backup copies may remain for a limited period before being securely overwritten in accordance with our backup and retention procedures.
Resume AI is operated from Bangladesh, but certain third-party service providers, including AI, cloud, analytics, and payment providers, may process or store information outside Bangladesh.
Accordingly, information submitted to Resume AI may be transferred to and processed in other countries where our service providers operate.
We take reasonable contractual, technical, and organizational measures to protect information during such processing.
We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Information transmitted to third-party service providers for service delivery is transmitted through appropriate technical mechanisms, including secure API connections where applicable.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Subject to applicable law, you may contact us to:
To exercise these rights, contact: support@nagorik.tech
We may need to verify your identity before processing certain requests.
If you request termination of your account, we will deactivate or delete your account and applicable personal information from our active systems, subject to information that we are required or permitted to retain for legal, security, fraud-prevention, accounting, or other legitimate purposes.
Resume AI is intended for individuals who are at least eighteen (18) years old, unless otherwise permitted by applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
Resume AI may integrate with or use third-party services, including OpenAI, payment providers, analytics providers, cloud service providers, authentication providers, and other technology providers.
These third parties may have their own privacy policies and terms governing their processing of information.
We recommend reviewing the applicable policies of third-party services where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our Service, AI technology, third-party providers, legal requirements, or data-processing practices.
The updated version will be published on the Resume AI website and will become effective when made available.
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Nagorik Technologies Ltd.
Email: support@nagorik.tech